Office 365 troubleshooting guide update#

use the Client secret credential instead of Certificate thumbprint in the case you registered the CodeTwo migration application in Azure AD manually.It provides easy access to help topics and KB articles that will help you quickly resolve the most common issues that weвЂ™ve found Office 365 users encounter. synchronize the time on the machine where CodeTwo Office 365 Migration is installed with a time server, Help Desk Troubleshooting Guide This resource is for first-level help desk agents who support Office 365.You can also try the following solutions: You will get this error if you enter an incorrect Certificate thumbprintВ / Client secret (app password) in the Application details step, if that certificate / client secret no longer exists in your Azure AD, or if it has expired.

The wrong application (public or confidential) is being used with this authentication flow. Use a different certificate that uses the necessary key or generate a client secret instead. This error appears if you have registered CodeTwo Office 365 Migration manually in your Azure AD and used a certificate that contains a key that is shorter than 2048 bits. The certificate used must have a key size of at least 2048 bits. The Tenant ID (or Directory ID) can be found in Azure Active Directory admin center вЂ“ simply navigate to Azure Active Directory > Overview.В The Tenant ID is visible under the name of your company. Make sure you have entered a correct Tenant IDВ of your Office 365 tenant. Provide the correct ID or check if the application under that ID still exists in the Azure AD. This is a timeout error message that you will receive if the provided Client ID is not identified with any application registered in your Azure AD. Double-check the entered Client ID and try again. The Client ID entered in the Application details step is not valid. The requirement that the admin account used by the program needs to have a mailbox is enforced by EWS itself. You will also get this message if the provided email address is fromВ a different Office 365 tenant than the one determined by the Tenant ID.Д¬odeTwo Office 365 Migration uses Exchange Web Services (EWS) to access Office 365, list users/mailboxes and perform migrations. You will get this error if the email address provided in the Application details step of the server connection wizard is not mailbox-enabled (it is not assigned an Office 365 license). The SMTP address has no mailbox associated with it. The most common errors and possible solutions are listed below. 1.В Failure to authenticate CodeTwo Office 365 Migration with Azure AD.Д¬lick Details to learn more about the cause of the failure. If it fails to do so, you will receive the following notification ( Fig.В 1.):ДЇig.

When configuring a connection to Office 365, the program attempts to authenticate itself with your Azure Active Directory. Solution 6: Use the OneDrive for Business Sync Issues Troubleshooting Guide.Troubleshooting application authentication One possible solution is to stop syncing your library, and then start syncing it again, as if for the first time. View the following step-by-step instructions to repair a sync connection with OneDrive for Business.

Solution 4: Repair a OneDrive for Business sync connection.ДЄnother possible issue is a failed syn connection. To ensure that you are within the acceptable size, count, and path length limit, review the limits for the size and number of files that can be synced. Solution 3: Make sure that your file sizes, items counts, and file path lengths are within the limits. To ensure that your files and folders names are acceptable, review the list of invalid characters and file types. Solution 2: Ensure that your file and folder names don't contain unsupported characters or invalid file types.

Office 365 troubleshooting guide update#

The first recommended solution is to make sure you have the most recent update of OneDrive for Business.

Solution 1: Update your OneDrive for Business sync app. According to our new benchmark report, State of Microsoft 365: Migration. PLEASE NOTE: These solutions are intended for the OneDrive for Business sync client, NOT the new OneDrive for Business Next Generation Sync Client Use SharePoint effectively with this best practices guide filled with tips. This article provides a few possible solutions to fix this issue. If you having problems syncing files between your computer and OneDrive for Business, it could be a result of problems with the OneDrive for Business sync client.